WinLion Privacy Policy

At WinLion, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winlion.com, use our mobile app, or interact with any of our services. By registering an account or browsing our platform, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide you with a safe and personalized experience. When you create an account with winlion casino, we ask you to provide accurate identification details so that we can verify your identity and comply with our licensing obligations under our Anjouan Gaming License.

We collect registration data, including your full name, date of birth, email address, phone number, and residential address
We gather payment information when you use Interac, Visa, Mastercard, or Apple Pay to make a deposit or request a withdrawal
We track your gaming activity, including deposits, wagers, bonus usage, and loyalty points, to manage your account and our Loyalty Ladder program
We automatically collect technical data such as your IP address, device type, browser, and operating system when you access win lion casino login pages
We may collect documents submitted during identity verification (KYC), such as government-issued ID or proof of address

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, and analyze how our website performs. This helps us improve navigation, personalize promotions like our Weekly Deposit Spins, and ensure that our winlion app functions smoothly across devices. You can manage cookie settings through your browser at any time.

How We Use Your Information

We use the data we collect for several legitimate business purposes, all aimed at delivering a secure and enjoyable experience for every player. Our goal is to ensure that whether you are checking a winlion bonus code, playing slots, or placing a sports bet, your information is handled responsibly.

We process your data to create and manage your account, including verifying eligibility and processing your winlion sign up bonus
We use your financial details to process deposits and withdrawals, including enforcing our withdrawal limits of CA$1,500 per day
We analyze your activity to prevent fraud, money laundering, and unauthorized access to your account
We send you promotional communications about our welcome package, reload bonuses, and loyalty rewards, unless you opt out
We use your information to respond to inquiries submitted through our live chat, email, or contact form
We rely on your data to enforce our Responsible Gaming tools, such as deposit limits, loss limits, and self-exclusion requests

Legal Basis for Processing

We process your personal data based on several legal grounds. These include the necessity of processing to perform our contract with you (such as managing your winlion casino account), compliance with our legal and regulatory obligations under our Anjouan Gaming License, and our legitimate interest in preventing fraud and improving our services. Where required, we also rely on your consent, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our platform effectively.

We share data with payment processors to facilitate deposits and withdrawals through Interac, Visa, and Mastercard
We work with identity verification providers to confirm your age and identity before you can withdraw funds
We may disclose information to regulatory authorities if required by law or to maintain our gaming license
We share limited data with our game providers, such as Pragmatic Play and Evolution-powered live tables, solely to deliver gameplay
We may provide data to fraud prevention and security services to protect our platform and our players

Data Retention

We retain your personal information for as long as your account remains active, and for a reasonable period afterward to comply with legal, tax, and regulatory requirements. If you close your account or request deletion, we will retain certain records as required by applicable gambling regulations before permanently removing your data from our systems.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Our security measures include encryption of sensitive data, secure servers, and restricted internal access to your account information. While we strive to protect your data at all times, we encourage you to use a strong password and avoid sharing your win lion casino login credentials with anyone.

Your Rights

We respect your rights regarding your personal data and provide you with tools to control how your information is used. Depending on your jurisdiction, you may have the following rights:

You can request access to the personal data we hold about you
You can ask us to correct inaccurate or incomplete information
You can request that we delete your data, subject to our legal retention obligations
You can object to or restrict certain types of processing, including marketing communications
You can request a copy of your data in a portable format
You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team at support@winlion.com, and we will respond within a reasonable timeframe.

International Data Transfers

Because we operate across multiple regions, including Canada and other GEOs, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will immediately suspend the account and delete the associated data.

Responsible Gaming and Your Data

We use certain data to support our Responsible Gaming tools, including deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion options. This information allows us to monitor play patterns and offer appropriate support when needed. We encourage every player to review these tools and use them if necessary.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and significant changes may also be communicated via email or through a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, or by emailing us at support@winlion.com. We are here to address any concerns regarding your privacy while you enjoy everything WinLion has to offer.